Terms & Conditions

Terms & Conditions.

Production Schedules:

Order before Midday Monday, Packed overnight Wednesday, Shipped Thursday.

Order before midday Wednesday, Packed overnight Sunday, Shipped Monday.

Product is packed twice weekly as shown above and stated on the Delivery information page and this schedule is strictly adhered to.

We do understand that sometimes you need product urgently and will do everything to help 

Product Returns:

Only product still in its unopened pot or sleeve is accepted for return to us if found to be faulty or damaged and you must contact us before returning any product which must be in suitable packaging.
Pack must be unopened in original packaging with all seals unbroken.
Please note once sweet pots or boxes are open we cannot accept any returns unless they are found to be defective. We cannot refund or replace if the sweets are not to your liking. By purchasing any of these sweets you are agreeing to this along with our standard terms and conditions.
 

Deliveries - Loss or Damage:

Any loss or damage to deliveries must be reported to us within 24 hours of the delivery, any claims after this time will not be accepted. Tracking information of the courier service used will be taken as accurate and used for determining timescale and acceptance.

Any product found to be faulty will be replaced free of charge provided we are immediately notified and we have agreed its return, you will be liable for cost of return but not cost of replacement.

Deliveries - Acceptance:

Deliveries to a communal area or "safe place" designated by you are at your own risk, a signature or "carded" report from the courier will be treated as proof of delivery and no claim for loss or damages will be accepted.

Collection Points are not designated Safe Places as proof of Identity and a Signature are required for collection.

Product Images.

All product images are copyright Sweetlove Confectionery and cannot be used without express permission of the copyright owner: Sweetlove.  Leaching our images from our websites without permission is an infringement of copyright law as is using them on your websites.

We use a copyright alert system that will alert us when our images are used and our legal department will deal with any infringment so, if you want to use our images contact us for permission or use our own brand label service it only costs £25.00 and will save you time and money in legal fees.